Delivery methods

We offer several delivery options to make it easier to receive your purchases based on your preferences and location.

1) Pick up at the workshop

• Order before 2 p.m. and collect your package the next day from 2 p.m. directly from our workshop.
• The workshop is open from Monday to Saturday , from 2 p.m. to 5 p.m.
• Workshop address : 7 avenue Léon Eyrolles, 94230 Cachan.

2) Delivery in Metropolitan France

• Your order will be shipped within 48 hours .
• Indicative delivery time : between 3 and 4 working days .
• Delivery made by La Poste to your home (tracked letter) :
  • Delivery costs : €5.
  • Free delivery from 50€ purchase .

3) Delivery outside Metropolitan France

• Your order will be shipped within 48 hours .
• Indicative delivery time : between 6 and 7 working days .
• Delivery made by La Poste to your home (tracked letter) :
  • Delivery costs : €6.95.

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Return and Refund Policy

If you are not completely satisfied with your purchase, you have the option to return or exchange the item under certain conditions.

Return period

• You have 15 days from receipt of your order to return the item to us.

Return conditions

• The item must be returned in its original packaging and must not be damaged.

Return procedure

• Contact us via our website chat, by email at marielouiseorlach@gmail.com , or by phone at 06 70 58 82 53 to arrange the return.
• Send the article to the following address:
  • Marie-Louise Orlach
  • 12 rue Beaunier, 75014 Paris

Refund

• The refund will be made upon receipt and verification of the returned item. You will receive a confirmation email once the refund has been processed. The amount will be credited to the original payment method.

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Additional details

• We are committed to processing your orders with care and speed. However, please note that delivery times are given as an indication and may vary depending on circumstances (public holidays, weather conditions, etc.).
• Return costs are the responsibility of the customer, except in the case of an error on our part or a defective product.

If you have any questions or need assistance, please feel free to contact us via online chat or by phone. We are here to help!