Any questions?
Our complete FAQ
Find answers to our most frequently asked questions here.
THE BRAND & THE UNIVERSE
Marie-Louise Orlach is a French jewelry brand that transforms watch aesthetics into contemporary creations. Each piece is designed as a link between past and present.
Marie-Louise Orlach is a French jewelry brand that reimagines the aesthetics of watchmaking through contemporary creations. Each piece is designed as a bridge between past and present.
Yes. Each creation is rooted in artisanal craftsmanship. The Art Deco and Notre-Dame pieces are laser-cut, then hand-assembled and gold-plated in Paris. The Royale pieces are cast one by one, each in its own individual mould.
JEWELRY
Our pieces are laser-cut from a fine layer of brass, then plated with 24-carat fine gold. This delicate structure makes them exceptionally lightweight and comfortable to wear, even throughout the day.
No. Like any handcrafted creation, our jewelry may show very slight variations. For rings and hoop earrings, each clock hand is shaped by hand by Marie-Louise, giving every piece its own unique character.
Our jewelry is made in Paris, in the Île-de-France region. Assembly, shaping, and gold plating are carried out in Paris itself, while the clock hands are produced by a partner workshop located just a few kilometers away.
MATERIALS & QUALITY
Our jewelry is crafted from brass, then finished with 24-carat fine gold plating. The plating is applied through a long electroplating process, without any nickel undercoat.
Your skin is in contact with the 24-carat fine gold surface, known for its good skin tolerance. We use no nickel undercoat, as nickel is the main cause of allergic reactions to jewelry.
SIZE & SELECTION
Each product page includes the dimensions of the piece. For rings, you will also find our size guide to help you measure your finger if you are unsure.
Ear cuffs adapt comfortably to every ear shape. Necklaces are adjustable in length, while longer sautoirs suit all body types without any adjustment needed.
Of course, if you are still unsure or have a specific request, we will be happy to guide you through the contact page.
ORDER & PAYMENT
Yes. All transactions are encrypted and processed through our secure payment platform. Your bank details never pass through our servers and are never visible to us.
Please contact us as soon as possible. If your order has not yet been shipped, we may still be able to modify it.
This is possible before shipment, as with order modifications, by contacting us promptly.
DELIVERY
Delivery times vary depending on the shipping method selected and your location. As soon as your order is shipped, you will receive a tracking number to follow its journey in real time.
Yes, we ship worldwide. International delivery times may be longer and less predictable than in France, depending on customs clearance and local carriers.
Yes. As soon as your order leaves our atelier, you will receive an email with your tracking number, allowing you to follow it directly on the carrier’s website.
RETURNS & CUSTOMER SERVICE
Yes, of course. You have 14 days after receiving your order to change your mind. The piece simply needs to be returned in its original condition, ready to find a new owner.
Simply get in touch with us. If a piece does not meet your expectations, an order is delayed, or your question is not answered in this FAQ, we would rather talk it through with you directly than leave you without a solution.
Yes, with pleasure. If a piece is damaged, a size needs adjusting, or you have a question about care, simply get in touch. We will guide you so your piece can continue to accompany you for many years.
MAINTENANCE
Find all our care tips in our dedicated guide.
CUSTOMER CONTACT & RELATIONSHIP
By email at contact@marielouiseorlach.com, or via our contact form on the website. We personally respond to every message.
We usually reply within 24 to 48 hours.
Yes, we carefully respond to all messages, custom requests, and collaborations.
VALUES & COMMITMENT
Our jewelry is made entirely in the Île-de-France region, through a short and local supply chain. Our permanent catalog stands apart from the logic of disposable seasonal collections.
A designer brand is a story that can be told all the way through: where the clock hand comes from, who shaped it, and where it was gold-plated. At MLO, every answer leads to a precise place in Île-de-France, and to one person: Marie-Louise Orlach.
No. The Art Deco and Notre-Dame pieces are made to order in small batches, which allows us to keep them available without ever mass-producing them. The Royale pieces are cast one by one, each in its own individual mould.
