Shipping policy
Order Processing
Orders placed on marielouiseorlach.com are carefully prepared by Marie-Louise Orlach.
Orders are generally prepared and shipped within 48 hours after payment confirmation, excluding weekends and public holidays.
In the event of high activity, a launch period, a pre-order, or exceptional circumstances, preparation times may be slightly extended. The customer will be informed in the event of a significant delay.
Delivery Areas
Products are currently delivered to mainland France, French overseas territories, the European Union, and internationally.
Delivery Method
Orders are shipped via Colissimo and international parcel services to the delivery address provided by the customer when placing the order.
The customer is responsible for ensuring that the address provided is accurate and complete. Marie-Louise Orlach cannot be held responsible for any delay or inability to deliver in the event of an incorrect, incomplete, or inaccurate address.
Delivery Times
After shipment, Colissimo’s indicative delivery times are generally 2 to 5 business days for mainland France.
These delivery times are provided for information only and may vary depending on the period, destination, carrier constraints, or any event beyond our control.
In accordance with the regulations applicable to distance selling, when the seller has not indicated a specific delivery date or timeframe, the goods must be delivered without undue delay and no later than 30 days after the order.
Delivery Fees
Delivery fees are indicated to the customer before final confirmation of the order.
They may vary depending on the order amount, package weight, delivery address, or current commercial offers.
The customer is informed of the total amount of the order, including delivery fees, before payment.
Order Tracking
A tracking number is sent to the customer by email when the order is shipped, where this service is available.
The customer can track the shipment directly via the tracking link provided or on the carrier’s website.
Delivery Delay
In the event of a delivery delay, the customer is invited to contact Marie-Louise Orlach at the following address:
We will carry out the necessary checks with the carrier in order to locate the package and inform the customer of the situation.
Professionals must communicate delivery or performance times to consumers, where they exist, in a clear and understandable manner before the conclusion of the contract.
Lost, Damaged, or Undelivered Package
If the package is marked as delivered but the customer has not received it, or if the package appears to be lost, the customer must contact Marie-Louise Orlach promptly so that a claim can be opened with the carrier.
If the package is received damaged, the customer is invited to refuse the package where possible or to make reservations with the carrier, then contact Marie-Louise Orlach as soon as possible with photographs of the package and the products concerned.
Address Error or Return to Sender
In the event of an error in the address provided by the customer, an unclaimed package, or an inability to deliver, the package may be returned to the sender.
In this case, a new shipment may be offered to the customer. Reshipping costs may be borne by the customer, unless the error is attributable to Marie-Louise Orlach.
Contact
For any question regarding shipping or order tracking, you may contact us at the following address:
Marie-Louise Orlach
Email: contact@marielouiseorlach.com